网站使用条款
在您开始使用本网站之前，请仔细阅读这些使用条款（以下简称“条款”）。这些网站，包括但不限于https://www.watertechnologies.com/、https://estore.watertechnologies.com/及（本“站点”）由Veolia USA, Inc.（以下简称“公司”、“我们”及“我们的”）所有。公司及其附属公司将本站点提供给您（以下视情况使用“用户”、“您”和“您的”）仅供您个人使用，并且您需要接受并遵守这些条款。这些条款自01/22/2021生效。本版本的条款将替代并取代之前适用于本站点的任何使用条款。
根据这些条款规定，您只能为合法目的使用本站点。您同意在使用本站点时遵守所有适用的国际、联邦、州和当地法律法规。您使用本站点即表示您无条件接受这些条款。如果您不同意这些条款，请不要访问或使用本站点。
1. 一般使用和许可证
公司授予您使用本站点的有限、非排他、可撤销许可证，无论您通过何种媒介访问本站点（例如通过网络或移动浏览器）。您从本站点查看、复制、下载或打印的材料仅供您个人使用。在此背景下，“个人使用”不包括为任何商业目的发布、上传或以其他方式发布这些材料，除非已得到我们的明确书面许可。本许可不包括本文中未明确列举的任何权利。
您确认，我们有权全权决定您能否使用本站点，我们可能会随时以任何理由或无理由终止您使用本站点的许可。我们保留自行决定拒绝提供服务，阻止或防止未来访问和使用本站点，终止任何用户帐户，以及修改或删除通过用户帐户提交到本站点的任何材料的权利。本许可终止后，这些条款将在切实可行的范围内继续适用。
本站点的目标用户应年满(18)岁。如果您不满18岁，那么在没有父母或合法监护人陪同和监督的情况下，将禁止您使用本站点。如果您是家长或合法监护人，您同意您会监视并监督您照顾的孩子、未成年人及其他人使用本站点，并且您同意对他们使用本站点的行为负责。对于不满18岁且未经父母同意的情况下使用本站点的任何行为，均会导致立即终止他们使用本站点。
2. 禁止的行为和活动
除非这些条款明确规定，否则在不改变授予您的许可范围情况下，特此禁止您：(a) 修改、改编、翻译、复制、复印、模仿、分发、发布或转售本站点或本站点上的任何内容；(b) 绕过用于防止或限制访问本站点任何部分的任何技术措施；(c) 反向工程、反编译、反汇编或以其他方式获取本站点的源代码，但在网络浏览器中解释和显示的情况除外；(d) 使用或试图使用任何数据挖掘、机器人、蜘蛛或类似的自动或手动数据收集和提取工具访问本站点的目录或内容；(e) 规避或试图规避本站点的安全措施；(f) 干扰或试图干扰本站点的正常运行，或以其他方式参与到限制或禁止任何人使用或享用本站点，或我们认为可能会伤害本公司或站点用户或者使其承担责任的任何其他行为；(g) 改变或修改，或者试图改变或修改本站点的任何部分；(h) 试图通过黑客、破解、挖掘、网络钓鱼或任何其他手段，在未经授权情况下访问本站点任何部分或连接到本站点的任何系统或网络；(i) 访问或试图访问本站点受密码保护的、安全或非公共区域，但公司已授权的情况除外；(j) 采取任何行动，使本站点的基础设施或连接到本站点的任何系统或网络承受不合理或不成比例的大负荷；(k) 使用本站点提供的报告、内容、电子文档或其他材料向任何下游货物、应用或网站提供信息；(l) 从事任何推销其他业务或吸引公司用户去向第三方的活动；或者 (m) 从事或促进非法活动的进行。
3. 软件许可证
公司拥有并在本站点上提供的任何软件均为公司财产。公司向您提供有限、非排他且可终止的许可，允许您在公司向您提供服务的时间段内使用此类软件的目标代码。您同意不导出、复制（但您可以为备份目的制作一份副本除外）、转授、翻译、转让、反向工程或解码软件。单用户版本的软件只能在一台(1)设备上使用。
4. 知识产权
除非另有说明，否则本站点上提供的所有内容，包括图像、插图、设计、图标、照片、视频剪辑、文本、软件和其他材料，均为公司或其供应商、许可方、人才、合作伙伴或附属公司的财产，并受到美国和国际版权法的保护。本保护也适用于通过本站点使用或访问的任何软件，包括由软件生成的任何文件、图像、代码和软件附带的数据（以下统称为“软件”）。本站点上的全部内容均属于公司财产或经其所有者许可由我们使用。本站点的编制是公司的专属财产，受美国和国际版权法保护。您同意您不会采取任何与公司对站点和内容的所有权不一致的行动。
本站点上显示的商标、标识和服务标识属于公司和其他第三方所有，并且本站点的商业外观属于公司所有。所有不属于公司所有的商标是其各自所有者的财产，公司使用时均已得到许可。站点上包含的任何内容均不能解释为通过暗示、禁止反言或其他方式授予使用任何商标的任何权利或许可。未经我们事先书面许可，不得全部或部分复制、模仿或使用公司的商标和/或商业外观（包括用于元标记或隐藏文本）。您同意，您不会采取任何与公司或任何第三方对本站点上使用的商标和商业外观的所有权不一致的行动。
本站点上提供的一些货品和工艺可能受到一项或多项专利的保护或制约，也可能受到其他商业秘密和所有权的制约。本站点上的全部货品或工艺要么是公司的财产，要么我们的使用已得到所有者的许可。您同意不侵犯此类权利，或者反编译、反向工程或反汇编本站点上的任何货品或工艺。您承认公司从事销售货品的业务，并同意您不会对这些货品或工艺以及使用这些货品的方法提出专利申请。您进一步同意，在任何情况下都不会因购买和使用本站点上提供的此类货品而对公司或其客户提出任何此类专利的主张。
除非我们明确授权，否则您同意不出售、许可、出租、修改、分发、复制、复印、传输、公开展示、公开表演、出版、改编、编辑、反编译、反向工程或反汇编本站点上的材料（包括任何受版权、商标或专利保护的内容）或者据其创建衍生作品。您只能使用本站点上这些条款明确允许的材料和内容，而不能用于其他目的。严禁在未经授权情况下使用本站点上的任何内容或材料，这样做可能会违反版权、商标、专利或商业秘密法和/或隐私法、公开法和/或传播条例和法规。
5. 保密
您同意对您根据这些条款可能获得的公司专有非公开信息（如有）予以保密。
6. DMCA通知
我们尊重他人的知识产权，希望用户也能这样做。在适当的情况下，我们可自行决定终止和/或禁止涉嫌侵犯他人版权（或其他知识产权）的用户访问和使用本站点。此外，在适当的情况下，我们可自行决定移除或禁止对位于我们任何网站上或托管在我们的系统上的可能侵权或作为侵权活动对象的材料的访问。
根据美国法典第17卷第512节，《1998年千禧年数字版权法》("DMCA")规定，我们将对报告给我们指定的接收版权侵犯申明通知的代理（以下简称“指定代理”）的侵权申明迅速作出回应。如果您是版权所有人（或已被授权代表版权所有人行事），认为您的版权作品受到侵犯，请向我们的指定代理提交书面通知，其中大体上应包括以下内容：
- 已获授权代表版权所有人行事的人的纸质或电子签名；
- 确定申明受到侵犯的版权作品；
- 确定申明侵权的材料，以及足以帮助我们找到该材料的合理信息；
- 足以让我们与您取得联系的合理信息，例如通讯地址、电话号码和电子邮件地址；
- 一份说明您真挚地认为遭到投诉的材料使用方式并没有得到版权所有人、其代理或法律的授权的陈述；以及
- 一份说明通知内的信息准确无误，而您是该版权或涉嫌遭到侵犯的版权下的专有权的所有人，或已获得授权代表所有人行事，且须因作伪证接受处罚的陈述。
书面通知以及任何随附项目必须提交至我们的指定代理，地址为：
ATTN: DMCA Agent (Legal Dep’t)
Veolia水务技术与方案
3600 Horizon Boulevard Trevose, PA 19053
美国
如果您通过电子邮件发送通知，请务必在主题行写上“DMCA Copyright Notice”。我们将对版权侵犯通知展开调查，并根据《数字千年版权法》采取相应的措施。如果不遵循此程序，则问询可能得不到答复。
7. 用户帐户
在您使用与本站点相关的某些服务之前，可能需要在本站点注册并创建帐户。您同意并保证，您通过本站点向我们提供的所有信息均真实、准确且最新，包括但不限于任何联系信息或注册信息。而且，您进一步同意保持帐户信息的准确性，并在您的信息发生任何变动（包括但不限于您电子邮件地址的任何变动）时及时通知我们。
您有责任对您的帐户和密码保密，并同意对在您的帐户下发生的所有活动承担责任。您同意在发现任何未经授权使用您的帐户情况或任何其他安全漏洞时立即通知我们。对于因他人使用您的用户帐号或密码（无论您是否知情）而可能导致的任何损失或其他伤害，我们概不负责或承担责任。
在本站点设立帐户，即表示您同意通过与您帐户相关的电子邮件地址接收我们发出的电子通讯资料。虽然您可以选择不接收促销类通讯资料，但我们保留根据CAN-SPAM法案规定通过电子邮件向您发送有关您帐户的信息性通讯资料或有关本站点的管理通知的权利。
明确禁止您出售、交易或转让您的帐户（包括但不限于出售、交易或转让与此类帐户相关的电子邮件）。
8. 提交内容和用户活动
我们可能会不时地在本站点提供某些服务、功能或部分，让用户可以向本站点发布或上传材料。您明白，所有信息、通讯资料、数据、文本、软件、音乐、声音、照片、图形、视频、消息或其他材料（以下简称“内容”），无论是公开发布还是私下传输，均由产生这些内容的人独自负责。因此，是您，而非公司，对您通过本站点或任何相关服务上传、发布、以电子邮件发送、传输或以其他方式提供的所有内容全权负责。
您声明并保证：您拥有或以其他方式控制您通过本站点上传、传输或提供的任何内容的所有权利、所有权和权益，使用您提供的任何内容均不会违反任何第三方的知识产权或任何其他权利，并且使用您提供的内容不会对任何人或实体造成伤害。
在不限制前述规定的前提下，您声明并保证您不会：(a) 提供任何非法内容（根据当地、州、联邦或国际法）或任何倡议非法活动的内容；(b) 提供任何诽谤、虚假或诽谤的内容，或包含非法、有害、威胁、骚扰、歧视、辱骂、亵渎、色情或淫秽材料的内容；(c) 提供您根据法律或合同或信托关系无权提供的任何内容;(d)提供任何包含软件病毒或其他有害装置的内容;或(e)冒充任何其他个人或实体、伪造标题或以其他方式操纵标识符以伪装您提供的任何内容的来源。
当您将内容发布或提交到本站点时，您特此明确授予公司以任何理由及以它选择的任何方式（无论单独使用或作为其他作品的一部分），以现在已知或后来开发的任何形式、媒介或技术，不受限制且不向您提供任何补偿地使用、复制、改编、修改、发布、编辑、翻译、执行、传播、销售、开发、转授权或以其他方式分发和显示内容以及其中所含任何想法、概念、知识或技术的免版税、永久、非排他、不可撤销的权利和许可，并且您放弃对所有这些内容的所有道德权利。因此，我们请您不要向我们提供您不希望授予我们权利的内容。
公司对通过本站点发送电子邮件、传输或以其他方式提供的任何内容不负任何及一切责任。在本站点上的帖子或其他内容中表达的意见可能不代表公司或其广告商、赞助商、附属或相关实体的观点或意见。我们不表示或保证任何内容的真实性、准确性或可靠性。本站点上的任何内容均“按原样”提供。您应该意识到，您使用和依赖内容的风险由您自己承担。
公司没有义务审查、监控、删除或编辑本站点，包括用户内容。然而，您承认并同意，公司有权基于任何理由或没有理由，在通知或不通知的情况下随时自行决定这样做。我们对任何内容的改变或删除概不负责。您承认并同意，如果法律要求，公司可以访问、保存和披露任何不当行为、您的帐户信息以及您提交的任何内容，或者善意地认为此类访问、保存或披露为以下情况所合理需要时：(a) 遵守法律程序；(b) 执行这些条款；(c) 响应任何内容侵犯第三方权利的主张；(d) 响应您的客户服务请求；或 (e) 保护公司及其关联公司、人员、其他用户和公众的权利、财产或人身安全。
9. 更正错误和不准确之处；限制服务
本站点上的信息可能包含印刷错误或不准确之处，并且可能不完整或最新。因此，公司保留更正任何错误、不准确或遗漏之处并在不事先通知的情况下随时更改或更新信息的权利。请注意，这些错误、不准确或遗漏之处可能与服务描述、定价和供货情况有关。公司同时保留限制服务范围的权利（包括在您提交请求后）。对于由此给您带来的任何不便，公司深表歉意。
对于本站点上提供的货品、服务价格或其他信息的印刷或其他错误或遗漏，我们概不负责。所有货品和/或服务的销售和促销均受这些条款以及可能适用的任何其他条款约束。促销优惠和价格在本站点上指定的有限时间内提供。价格、促销及供货情况如有更改，恕不另行通知。
10. 指向第三方站点的链接
本站点可能包含指向第三方网站或其他资源的链接，我们可能无法直接控制这些网站或资源，并且其中的站点和服务的使用可能都有自己的一套规则和指南。公司不为该等站点或资源上的或从该等站点或资源获得的任何内容、广告、货品或其他材料提供担保，并且我们对它们也不负责或承担责任。
为保护您的安全，请参考各自网站的服务条款和隐私政策。您承认、理解并同意，对于因使用或依赖此类其他网站上的任何此类内容、货品或服务而造成或据称造成或与之相关的任何损害或损失，公司将不直接或间接承担责任。公司不对此类其他网站上提供的内容、货品或服务中的任何错误或延误承担责任，也不对据此采取或未采取的任何行动承担责任。这些链接“按原样”提供，使用这些链接的风险由您自己承担。
11. 付款处理
我们使用第三方付款处理商（以下简称“付款处理商”）处理通过本站点进行的任何付款。除这些条款外，付款的处理还需遵守付款处理商的条款、条件和隐私政策。对于这些财务交易、您有关这些交易的财务信息的安全性以及付款处理商的任何错误，公司概不负责。您承认并同意，我们不对任何未经授权的收费或者对您的财务信息和/或安全的其他侵犯承担责任。
通过本站点付款，即表示您同意按照适用的付款条款，以当时生效的价格为此类付款处理的任何使用通过付款处理商向我们支付全部费用，并且您授权我们通过付款处理商从您选择的付款提供商（您的“付款方式”）那里收取费用。您同意使用选择的该付款方式付款。我们保留更正付款处理商所犯任何错误的权利，即使它已经请求或收到付款。
您的付款条款将基于您的付款方式，并且可以由您与金融机构、信用卡发行人或您选择的其他付款方式提供商协商确定。如果我们未通过付款处理商收到您的付款，您同意支付所有即期款项。
12. 免责声明
本站点及其内容和任何相关服务均由公司“按原样”和“按供应情况”提供。您使用本站点和任何可用内容的风险由您自己承担。公司不就本站点的运营、本站点包含的信息、内容、材料或货品，或与之相关的任何服务的功能作出任何类型的明示或默示声明或保证。除非在这些条款中另有说明，否则公司将在适用法律允许的最大限度内否认任何及全部默示保证，包括但不限于所有权、适销性及特定用途的适用性；精湛加工；内容适合性、可用性、准确性、可靠性、完整性或及时性；或者不侵权的默认保证，以及在买卖、使用或交易过程中产生的保证。公司对本站点上的定价、文本、摄影或任何其他内容相关的印刷错误或遗漏不承担责任。对于您是否能够连续、不间断、无错误、无病毒地使用本站点，或者本站点是否会满足您的要求，公司不作任何声明或保证。而且，对于是否能保护您与公司或本站点其他用户之间的通信不受到干扰、无病毒或不存在其他有害成分，公司也不作任何声明或保证。本站点由公司在美国的办公室控制、运营和管理。对于通过本站点获得的材料是否合法、适当或者可在美国以外使用，公司不作任何声明或保证。如果您从美国以外的地点访问本站点，那么您有责任遵守所有适用的法律，并且公司对该等访问不承担任何责任。在遭到禁止的情况下，对任何服务或货品的任何报价均无效。
13. 责任的限制
您承认您已年满18岁或以上，或者您仅在父母或监护人的监督下使用本站点。您承认并同意，使用本站点的风险由您自行承担。您承认，通过互联网传输的信息从来都不完全安全。公司或公司的员工、子公司、附属公司、代理、代表、经销商或许可方均不对使用或不能使用本站点或相关服务引起的或者以其他方式与之相关的任何类型的任何损害承担责任，包括但不限于直接、间接、附带、特别、惩戒性、惩罚性或结果性损害、律师费或者数据丢失或利润损失，即使公司已被告知或应该已经知道此类损害的可能性。在不限制上述规定的前提下，公司也不对以下任何损害承担责任：由于您访问或使用本站点，或者您从本站点下载任何内容或材料而对您的计算机、电信设备或其他财产造成的任何损害；或者由于第三方未经授权访问和使用您存储在公司计算机和/或服务器上的个人信息而造成的任何损害。公司不对您宣称由于您使用公司的站点和相关服务而引起或与之相关的任何类型的任何损害承担责任。除非在这些条款中另有说明，否则在任何情况下，公司或其母公司、员工、子公司、附属公司、代理、代表、经销商或许可方由于使用本站点而产生或与之相关的累积责任——无论是以合同、保修、侵权（包括但不限于疏忽）、产品责任、严格责任或其他理论形式——绝不超过您为了使用本站点而在之前三(3)个月内支付给公司的总金额。某些州法律不允许限制默示保证或者排除或限制某些损害。如果这些法律适用于您，则上述部分或全部免责声明、除外条款或限制可能不适用于您，您可能拥有其他权利。
14. 其他免责声明
本站点以及公司或其服务提供商、附属公司或业务合作伙伴发布的可通过本站点获得的任何文档可能包含1995年《私人证券诉讼改革法案》规定的某些“前瞻性声明”。这些声明基于公司当前的预期，会受到不确定性和环境变化影响。由于全球经济、商业、竞争市场和监管因素的变化，实际结果可能会与这些预期产生重大差异。有关这些因素的更多详细信息，请参见公司提交给美国证券交易委员会的文件。并非所有通过本站点提供的货品都有资格出口到所有国家/地区。您负责确保从本站点购买的任何货品完全符合在货品装运、放置、使用或以其他方式发送的管辖区域内进口、出口和/或使用所购货品相关的法规、条例、标准和其他要求。
15. 赔偿和补救
对因以下原因引起或与之相关的任何索赔、要求、损害赔偿、成本、开支和责任，包括合理的律师费，您同意向公司及其员工、子公司、联属公司、代理、代表、分销商和许可人提供赔偿，为其抗辩并使其不受损失：(a) 您使用本站点；(b) 您在本站点发布或提交的内容；或 (c) 您违反了这些条款的任何规定或下面提供的任何保证。我们保留自费对任何本应由您提供赔偿的事项采取独家抗辩和控制的权利，在这种情况下，您应与我们合作主张任何可行抗辩。
除非在这些条款中另有说明，否则您同意，如果您对本站点或提供的与本站点相关的任何服务不满意，不同意这些条款的任何部分，或者就本站点的这些条款与/对公司有任何其他争议或要求，您唯一的补救便是停止使用本站点。
16. 知识产权赔偿
对于任何第三方提出的关于本站点提供的货品或服务侵犯了公司向您提供此类货品或服务所在司法管辖区的有效专利的任何正当索赔，公司应向您做出赔偿并使您不受损失。您应在收到任何此类索赔后立即通知公司，不应就此类索赔采取任何不利于公司的立场，并向公司提供用于解决和抗辩此索赔的信息、帮助以及独家授权。
公司应自费并自行选择以下任一行动：(i) 解决或抗辩该索赔并支付裁定您承担的所有损失赔偿和成本，(ii) 为您争取继续使用此类货品或服务的权利，(3) 改动或更换货品或服务，使其不再侵权，或 (iv) 去除侵权货品或服务，或者停止执行服务并原价退还。上述清单列出了公司对任何货品或服务出现知识产权侵权的全部责任。
如果按照这些使用条款及其中引用的任何其他协议或政策供应的货品或服务的构造或其他特征（如货品或服务的设计、规格、要求或改动）已经向公司做出规定，或者由您或您的代理独立完成，那么您应该对由于此类货品或服务引起的对第三方知识产权（包括专利权）造成的任何侵犯承担全部责任。在发生此类索赔时，您应全力为公司抗辩并赔偿公司的全部损失。如果您改动公司提供的货品或服务，或者您将此类货品或服务与公司未明确授权的其他货品、服务和/或其他功能结合使用，那么对于由此引起的任何货品或服务专利侵权，您应对公司做出赔偿并使其不受损失。
17. 法律和审判地点选择
宾西法尼亚州法律管辖这些条款的有效性、履行、执行、解释以及双方之间就这些条款可能发生的任何争议，但不影响任何法律冲突原则。双方同意，由于这些条款或者您使用本站点引起的任何诉讼或法律程序，不管是普通法还是衡平法，均须在位于宾夕法尼亚州费城县的州或联邦法庭审理，并且您特此不可撤销且无条件地同意此类法庭的专属个人管辖权。您进一步同意在针对这些条款的任何诉因产生后一(1)年内提交这些诉因。您同意在此日期之后提交的诉因将被禁止。
18. 一般条款
这些条款，包括本文引用的任何文档，代表您和公司之间关于您与公司的关系以及使用本站点的全部理解，它们将取代您和公司之间的所有其他协议，不管明示或默示还是书面或口头。除非按照本文规定或经公司授权代表书面签署，这些条款不得修改。
如果这些条款的任何规定因为不管任何原因被确定为无效或不可实施，应尽可能实施这些条款的其余规定，且违规条款应视为不属于这些条款的一部分。公司未就您或其他人违反这些条款的情况采取行动，并不构成放弃其对该违规或任何后续违规行为的权利，也不构成放弃这些条款下的任何其他权利。尽管这些条款有任何规定，但公司仍可根据普通法或衡平法采取一切补救措施来实施这些条款。公司有权转让这些条款以及转授权其在这些条款下的任何及全部权利。您同意签署为完成任何公司转让或转授权可能需要的任何文档。
您同意，不得要求将本站点或其任何部分或内容翻译为它们的显示语言以外的任何其他语言，所有合同和事务通信应采用英语，并且不得要求将任何通信材料翻译为任何其他语言。
您承认并同意，这些条款中规定的条款、披露和免责声明反映的是您与公司之间公平合理的风险分配，而不是任何个人或实体对您施加欺诈、胁迫或不当影响的结果。在此未明确授予的任何权利均予以保留。
19. 美国政府合同
本部分在以下情况下适用：适用协议针对的是将货品和服务直接或间接销售给美国政府的任何机构，并/或全部或部分由美国政府的任何机构提供资金。您同意公司提供的所有货品和服务符合“商业现货”(COTS)或“商业产品”的定义，如《联邦采购法规》(FAR) 2.101中定义的术语。在《购买美国货法》、《贸易协定法》或其他国内优先权要求适用的情况下，除非公司在适用协议中另有明确规定，否则货品的原产地未知。买方同意，公司提供的任何服务均豁免1965年《服务合同法》(FAR 52.222-41)。本部分所列任何适用FAR条款的版本应为适用协议生效日期实行的版本。如果您是美国政府的一个机构，那么根据FAR 12.302的允许，您同意FAR52.212-4的所有段（除12.302(b)中所列）将替换为这些使用条款及其中引用的任何其他协议或政策。您进一步同意FAR 52.212-5的分段仅在适用于销售COTS和/或商业产品以及适合适用协议下的价格情况下适用。
20. 隐私政策
公司尊重并承诺保护您的个人信息的安全性和保密性。请参阅我们的隐私政策（它也控制您对本站点的使用）了解公司的隐私实践。访问或使用本站点，即表示您同意我们根据隐私政策对您的信息采取的一切行动。隐私政策在此通过引用的形式纳入这些条款。请参见我们的隐私政策了解更多信息。
21. 一般条款与条件
您可以通过本站点购买货品和服务。在通过本站点购买之前，请先查看公司的一般条款与条件。通过本站点购买货品和服务，即表示您同意一般条款与条件的条款，它们在此以引用的形式纳入这些条款。
22. 这些条款的变更
我们保留在任何时候自行修改这些条款的权利。对这些条款的任何变更均包含在修订版（可通过本站点访问）中。您在发布这些条款的任何变更后继续使用本站点，即构成您无条件接受并同意遵守变更后的条款。因此，我们强烈建议您在每次开始使用本站点时查看这些条款。如果您不同意这些修改后的使用条款，请勿访问或使用本站点。
23. 通知
如有需要，公司可能会通过本站点上的一般发布、电子邮件或传统邮件形式向您的记录地址发出通知。您可以通过电子邮件或传统邮件方式向公司发出通知，地址如下。如果您对这些条款、本站点做法或您与公司的交易有任何疑问，请通过以下途径联系我们：
Attn: Compliance Officer
Veolia水务技术与方案
3600 Horizon Boulevard Trevose, PA 19053
电子邮件：vtc.vwts.dataprivacy.wts.all@veolia.com
电子商店购买使用条款
在您（以下简称“您”或“买方”）通过网站https://estore.watertechnologies.com/（以下简称“本站点”）进行任何购买之前，请首先仔细阅读这些电子商店购买使用条款（以下简称“条款”）。本站点由Veolia USA, Inc.（以下简称“公司”、“我们”、“我们的”）所有。公司及其关联公司向您（以下视情况使用“用户”、“您”和“您的”）提供本站点的目的是为了让您购买产品和服务，并且您需要接受并遵守这些条款。此版本这些条款将替换并取代适用于本站点的任何先前使用条款。公司和您单独称为“一方”，并合称为“双方”。
1. 买方义务。
在本站点上提供的货品和服务基于您提供给公司的信息，公司保留采用符合良好工程实践的最紧凑可行设计，以及更改设计、施工和货品排列细节的权利，除非买方在下单时书面指定的限制（包括但不限于实际空间和给水/物质质量标准）已阻止。如果未指定此类限制，公司将不对由于给水/物质质量标准或现场条件的变化而造成的货品和服务不协调承担责任，也不对与您最初并未披露但稍后变得明显的实际空间或设计限制的不协调承担责任。
为使服务准确无误，货品按预期运作，您必须履行以下义务（以下简称“义务”）：(a) 向公司提供与要提供的工作范围相关的完整、准确信息和数据，例如与现场条件、系统、相关设备和工艺、给水或者要使用货品处理或测量的其他物质相关的信息，包括可能影响产品有效性的任何隐藏、模糊或变化的条件；(b) 在约定的控制参数范围内操作所有相关系统和货品，如果没有则按照行业惯例操作条件进行操作；(c) 将所有相关系统和货品维护在良好的运行条件并加以维修；并 (d) 以适当且安全的方式维护和搬运货品。如果您未能履行上述义务，将解除公司履行以书面形式向您做出的保证或其他承诺的责任，并且公司对您可能遭受的或您可能承担责任的任何损失、损害或伤害不承担任何责任。
您独自负责系统的运行，包括确保系统正常运行和维护，并遵守所有法律、规则、法规、许可条件和指令。公司将不操作、检查或维护您的系统，也不会作为当地监管机构规定的持牌运营商。公司销售的货品和服务不用于任何核设施或活动相关的用途。未经公司事先书面同意，您不得出售或允许使用与任何核设施或活动相关的货品。如果在违反这些条款情况下发生任何此类使用，公司（包括母公司、附属公司、供应商和分包商）将不对任何核或其他损坏、伤害或污染承担一切责任，并且除了公司享受的任何其他权利，您应当针对所有此类责任向公司（包括母公司、附属公司、供应商和分包商）做出赔偿并使其不受损失。您应维护一切险、财产险及锅炉和机械故障险，承保您的场地、系统及相关设备的全部重置价值，以及业务中断保险，其中包括以公司及其附属公司为受益人的代位求偿权放弃条款。
2. 交付。
所有交付名称均符合《2010年国际贸易术语解释通则》。货品以及装运货品的集装箱和储罐的所有权和损失或损坏的风险都应在公司将货品置于公司设施处供您领取时转移给您。公司指定的交付日期仅为大致日期。公司提供的报价和方案图仅显示了一般风格、布置以及大致的尺寸和重量。如果货品的任何部分在准备好之后因不归属于公司的任何原因而无法交付，您应指定一个备用存放地点，而公司应将这些货品运送到该存放处。所有权和损失或损坏的风险随即会转移给买方，而在交付或运送时应付给公司的金额也应在此时支付，并附加公司所产生的开支。条款中规定的服务应按照实际使用时的现行费率收取费用，并且您应直接支付所有存放和后续运输的费用。您未接收货物应被视为对这些条款的重大违约行为。
3. 付款与价格。
除非另有书面规定，否则应在装运时开具的公司发票日期起净三十（30）天内付清款项。此处报价不含税款或关税。对于适用于根据这些条款提供的任何货品或服务的价格、销售或交付的现有或未来债券、销售税、使用税、消费税、增值税、环境税或其他类似的税款或关税，由您直接承担并向公司偿付。您应在付款后的一（1）个月内向公司提供由相关政府部门出具的扣除或代扣税款的正式收据。除非您在履行这些条款前已向公司提供税收机构接受的免税证据或直接支付许可，否则买方应支付公司发票上开具的全部税款，且免除公司的以下义务：(i) 申请任何免税或直接支付许可，和/或 (ii) 向您退还由公司支付的任何税款。如果您在社区间供货情况下向公司提供有效的增值税编号，或者提供有效的增值税或关税免除证明或可接受的声明，公司开具的发票中将不含国内增值税。
如果您要安排出口或社区间装运，应公司的要求，您同意向公司免费提供标明了公司发票编号且相关税收机构或海关接受的出口或社区间装运证明文件。如果未能满足上述任一条件或提供的信息或文件被税收机构或海关以任何方式认定为存在缺陷，则公司将有权向您单独开具包含任何应付税款、增值税、关税以及公司因此产生的任何利息或罚金的发票，您应根据这些条款的支付条款支付此发票。
对于多年期协议，规定的价格应在12（12）个月内保持不变，在此限期之后，公司有权根据公司在贵国使用的指定公式按年上调价格。您应在根据这些条款发出的任何采购订单到期前至少提前三十（30）天向公司提供一份新的采购订单。如果您未在此期限内更新采购订单或未发出新的采购订单，公司将不承担任何责任，也不接受与您协商的可能适用的任何处罚， 公司可以：(a) 拒绝交付货物或提供服务；或者 (b) 应您书面提出的要求，继续按照可能适用的新价格交付货品和服务，并按照过期的采购订单但以该日期实行的价格向您开具发票。买方同意按照这些条款的付款条款支付这些发票。
除非另有说明，否则所有价格均指《2010年国际贸易术语解释通则》FCA公司设施处的交货价。如果您未能及时付款，您同意向公司偿付不超过法律允许最高限额的催收费用，包括每月百分之二（2%）的利息。您无权对按照这些条款到期的任何款项进行任何性质的任何扣除。
尽管本协议或任何协议规定了相关条款或者接受公司的报价，公司仍然保留随时及不时以向买方发出书面通知的形式进行以下变动的权利：(a) 根据由于全球需求增加、供应有限、临时产品短缺、供应分配或其他类似的通胀压力而导致的所提供货品或服务基本组成部分成本的增加而提高价格（或实施临时价格调整）；和 (b) 征收额外费用，其数额等于由于汇率、税款或公共机构征收的其他税款的调整而导致的货品或服务成本的所有增加额。
4. 为过度使用、丢失和损坏的货品付款。
如果货品的付款基于货品实际交付量以外的某个因素（如付款采用固定金额或基于使用或生产），那么您同意为以下所有货品付款：(a)由于您未遵守义务而消耗的货品；或(b)交付给您后丢失或损坏的货品。您同意向公司提供计算应付金额以及让公司能够审核这些记录所需的所有信息。
5. 寄售的货品。
如果货品按照寄售协议提供给公司，则应适用由公司提供的附加条款和条件。
6. 有限担保。
公司保证，如果在任何时候均按照公司的书面说明进行操作，则货品应符合公司的规格并且不存在材料和工艺方面的缺陷；并且执行服务的技能水平达到从事类似业务并在类似情况下提供类似服务的卖方根据合理的预期应当拥有的技能水平。
在任何情况下，服务都不包括对您的系统进行操作、检查或维护，我们也不担当地方监管当局定义的许可运营商。除非在公司发出的担保计划中另有规定，否则上述担保在以下期限内有效：(a) 对于化学品，以产品保质期和从交付之日或服务提供之日起六（6）个月二者中较短者为准；(b) 对于包括滤芯和膜在内的消耗品，为交付之日起十二（12）个月；(c) 对除化学品和消耗品之外的货品，以接收之日起十五（15）个月或启动/首次使用之日起十二（12）个月二者中较短者为准；d) 对于软件，为接收之日起九（9）个月。除非在公司和您单独签订的履约担保计划中明确同意，否则货品或服务将没有履约担保，或者没有过程结果担保。
对于非公司制造的货品，担保应仅为制造商的可转让担保。关于这些担保的任何违约索赔必须以书面形式及时告知，否则索赔将无效。因货品或服务或者任何违反这些担保的行为而导致或与之相关的公司的唯一责任和您唯一的补救办法仅限于（由公司选择）：(a) 更换不符合规定的货品或退还不符合规定货品的购买价款；和 (b) 重新执行有争议的服务，或者退还为有争议的服务支付的价款。未经公司书面同意或批准，不会对您进行的维修或更换提供补贴。未经公司书面批准，不得将货品退还给公司。公司将向您提供“退货订单”号，用于退还的货品。您无权延长此担保期限或将其转让给任何第三方。前述担保代替并排除所有其他法定、明示或暗示的担保，包括任何对适销性或对特定用途适用性的担保。
7. 设备、储罐和集装箱的使用。
公司拥有的半散货集装箱（SBC）只能用于存放公司批准的货品，并且您应将公司拥有的所有半散货集装箱在“空箱”（依照适当的运输或环境法规中的定义）状态下退还给公司。提供给您的所有设备、产品容器（如桶、圆桶、可回收的中型散货集装箱“IBC”）和储罐的所有权以及损失或损坏的风险都应按照这些条款第2节的规定转移给您，但可退还的半散货集装箱仍为公司的财产，除非公司的文件中另有规定。
8. 遵守法律；许可证。
从您接收货品时开始，您将负责遵守适用于系统运行以及所有货品的存放、使用、搬运、安装、维护、拆除、注册和贴标签的所有法律及法规，并负责妥善管理和处置与货品相关的所有废弃物和残留物，并签署废弃物运输和处置清单。您负责确保提供给您用于出口的所有货品和服务均按照适用的出口管制法律法规进行出口。操作装置或设备，或使用货品所需的许可证和执照都应由您自费获取。您应负责系统的运行，并获取系统运行所需的所有许可证、执照、豁免、授权和批准，包括但不限于与液体和固体废弃物的处理及排放、空气和水排放、噪音和安全等方面有关的许可证。
如果这些许可证、执照、豁免、授权或批准被延误、拒绝、撤销、限制、违反或未更新，公司将不承担任何责任，而您无法据此免除按照这些条款向公司付款的义务。公司的义务将取决于您对所有适用的贸易管制法律法规的遵守情况。您不得将货品（包括相关设备、软件和技术数据）转运、再出口、转移或引导至您已申报并在公司发票上指定的最终目的国家/地区以外的其他国家/地区。双方遵守所有适用的贸易管制法律法规的义务在任何其他合同义务终止或解除之后继续有效。
9.责任的限制。
公司，包括其附属公司、任何一层分包商和供应商及其各自的代理和员工（以下简称“公司和附属公司”），对货品与您的实际空间或设计限制不兼容的情况不承担任何责任。在法律允许的范围内，对于因这些条款的履行或违约或者任何货品或服务的使用而导致或与之相关的所有索赔，公司和附属公司的全部赔偿责任不应超出您支付的总价。对于在此不作要求或公司和附属公司并未向您收取费用的任何建议、指导、协助或者任何服务，公司和附属公司将不承担责任。
在任何情况下，一方都无需为另一方的利润或收入损失、资本成本或更换水源或电源的成本、停机成本或增加的运营成本、生产损失或减产、您的客户因为这些损害或任何类似或相当的损害或者因为任何类型或种类的任何附带、特殊、后果性或间接损害（无论是否由实际或涉嫌违反担保导致）而提出的索赔、赔偿、产品责任或严格责任，或任何其他法律理论承担责任。
如果您将公司货品或服务供应或以其他方式提供给第三方，则表示您同意为公司及其子公司和附属公司及其各自的高管、董事、雇员和代理提供保护、辩护和赔偿，使其不受因您向第三方提供的公司货品或服务（包括但不限于可能与公司货品或服务相关的产品或服务）而导致或与之相关的任何及全部损失、费用、债务、索赔、要求、诉因、控告或其他诉讼影响并使其不受伤害。
在适用的保证期到期后，公司和附属公司的责任即告结束，但您可以在任何诉讼时效或其他追诉时效到期之前，通过提起诉讼或仲裁来继续行使在该日期之前已经发出通知的索赔，但提起诉讼或仲裁的时间在任何情况下均不得晚于保证期到期后的五（5）个月。
10. 冲突；无第三方受益人权利。
如果这些条款与公司提供的任何书面提案或报价之间存在任何冲突，则应以这些提案或报价中规定的条款与条件为准。除在这些条款中另有规定之外，这些条款应对双方及其各自继承人和被允许的受让人具有约束力并且仅以他们为受益人，其他任何各方，包括双方或其附属公司的任何员工或债权人在此都不具有任何权利或义务。
11. 可免责的延误。
如果公司在这些条款下的义务的执行因为超出公司合理控制范围的原因而被直接或间接延误或阻止，公司将不承担任何责任，也不应被视为违反其义务或违约。这些原因包括但不限于：天灾、自然灾害、异常恶劣天气、火灾、绑架、国内动乱、武装冲突、恐怖主义、战争（宣战或未宣战）、疫情或流行病、材料短缺、暴动、您或您的承包商/供应商或代理的行为（或疏忽）、任何政府机构的任何行为（或疏忽）、紧急状态、罢工、劳资纠纷、运输短缺、供应商未履约或者在公司设施处发生的超出公司控制范围的造成工作环境不安全的事故（统称为“不可抗力事件”）。
交付或履约日期延长的时间应等于因延误或未履约而损失的时间，再加上为了克服延误或未履约的影响可能需要的额外时间。如果交付或履约延误的时间超过180（一百八十）天，公司或您均可终止采购订单，且无需承担其他责任，但前提是
(a) 买方同意以当前价格，或以书面形式商定的其他价格支付由买方拥有，或者所有权已经转让给买方的所有货品的款项；并且 (b) 与这些货品相关的设备或储罐的所有欠款（如有）都应立即成为应付款项并应在收到发票之后三十（30）天内支付。如果公司因任何行为（或疏忽）、您的行为（或疏忽）或您的承包商或供应商的前期工作而被延误，公司有权对时间表、价格和/或履约进行公平合理的调整。
12. 中止权。
尽管这些条款中规定了任何其他条款，但公司可自行在事先通知或事先不通知情况下，暂时或永久地中止、更改或限制货品和服务或其任何部分的交付，此时买方或第三方无需对公司承担任何责任。
13. 美国政府合同。
本部分13仅当以下情况下适用：这些条款针对的是直接或间接销售给美国政府的任何机构，并/或全部或部分由美国政府的任何机构提供资金。您同意公司提供的所有货品和服务符合“商业现货”(COTS)或“商业产品”的定义，如《联邦采购法规》(FAR) 2.101中定义的术语。在《购买美国货法》、《贸易协定法》或其他国内优先权要求适用的情况下，除非公司在这些条款中另有明确规定，否则货品的原产地未知。买方同意，公司提供的任何服务均豁免1965年《服务合同法》(FAR 52.222-41)。本部分13所列任何适用FAR条款的版本应为这些条款生效日期实行的版本。如果您是美国政府的一个机构，那么根据FAR 12.302的允许，您同意FAR 52.212-4的所有段（除12.302(b)中所列）将替换为这些条款。您进一步同意FAR 52.212-5的分段仅在适用于销售COTS和/或商业产品以及适合这些条款下的价格情况下适用。
GENERAL TERMS AND CONDITIONS OF SERVICE INSIGHT & HUBGRADE WATER FOOTPRINT
The present General Terms and Conditions of Service (as defined hereinafter) are entered into by and between Veolia WTS USA, Inc. d/b/a Veolia Water Technologies & Solutions (“VWTS”) or the VWTS Affiliate identified in the Proposal (collectively, “Veolia”), and the Customer (as defined hereinafter) and are effective as of the earlier of the date specified in the Proposal for InSight™ or HUBGRADE™ Water Footprint, as otherwise agreed upon in writing by the Parties, or the date the Customer or User first accesses the Platform or Services (hereinafter the “Effective Date”). Any acceptance of any Proposal by the Customer constitutes acceptance of the present General Terms and Conditions of Service).
1. DEFINITIONS
“Affiliate”: means with respect to a Party any legal entity, partnership, joint venture, equity company or other type of company, including in particular any and all subsidiaries which, directly or indirectly, controls a party and/or is under the control of a party and/or is under the control of the ultimate parent company of one party, and “control” shall mean the ability, directly or indirectly, to direct the affairs of another by means of ownership, contract or otherwise.
“Agreement”: means the agreement as entered between Veolia and the Customer as of the Effective Date for the performance of the Services and composed of the contractual documents further listed in Article 3.
“Business Hours”: means the hours of 9:00 A.M. to 5:00 P.M. Eastern Time, Monday through Friday (holidays excepted).
“Confidential Information”: all confidential information, howsoever recorded, preserved or disclosed, disclosed by a Party to the other Party after the Effective Date including but not limited to (a) any information that would be regarded as confidential by a reasonable business person relating to (i) the business, affairs, customers, clients, suppliers, plans of the disclosing Party or of the disclosing Party's group of companies; and (ii) the operations, processes, product information, know-how, designs, trade secrets or software of the disclosing Party or of the disclosing Party's group of companies; and (b) any information or analysis derived from any such confidential Information.
“Connectivity Solution”: means the hardware(s) and/or software solution(s), either set up by Veolia or the Customer, which is necessary for any collection of Equipment Data, transfer thereof to the Platform and making any Equipment Data available in return to the Equipment as the case may be in order to perform the Services (subject to the relevant Services and subscription level purchased by the Customer).
“Customer”: means the legal entity (as further identified in the Proposal) which enters the Agreement as the counterpart of Veolia; it may also be hereinafter referred to individually as a “Party” and together with Veolia as the “Parties”.
“Deliverable”: means any tangible creation developed as a result of or in connection with the Services and provided to the Customer as part of the Services, such as data sets, documents, images, photographs, graphics, videos, manuals, visuals, models, Reports, including their supporting documentation, whatever they may be.
“Equipment”: means any equipment or key plant asset such as boilers, cooling towers, condensers, reverse osmosis, ultrafiltration membrane equipment, and tanks, together with the related sensors as the case may be, of the Customer within any relevant Service Area, as may be further referred to and described in the Proposal, which will be serviced in any manner pursuant to the Agreement.
“Equipment Data”: means (i) any data and/or meta-data collected from the Equipment by the Connectivity Solution and transmitted to the Platform or uploaded by the Customer to the Platform in the context of using the Services and as the case may be any data made available in return to the Equipment, and (ii) any data contained in any Deliverable which is originated from the raw data of the Equipment either in using the Platform or performing the Services and which may include man-made observations and interpretation data.
“Expertise Data”: means any data which has not been collected via the Connectivity Solution and originates either from the public domain or the anonymization of other customers’ data and which is provided by Veolia to the Customer in the course of performing the Services.
“General Terms and Conditions of Service” or “General Terms and Conditions”: means the present document that provides for the general terms and conditions applicable to any Services to be performed by Veolia pursuant to the Agreement.
“InSight” or “InSight Solution”: means Veolia’s cloud-based asset performance management solution that provides greater visibility and transparency into Customer’s key performance indicators through features such as customizable dashboards, plant and asset-level visibility, alarms, trending asset performance, customizable reports, and analytics. Veolia offers two subscription levels to InSight: InSight Start and InSight Boost. Subscription to InSight is governed by these General Terms and Conditions and the Proposal.
“InSight Platform”: means the cloud-based software solution which can be accessed via the following URL https://insight.watertechnologies.com/ or any other URL as may be relevant, as well as all its databases and graphic, audio, visual, software and textual components. The InSight Platform gives each Customer access to the InSight Solution it has subscribed to pursuant to the Proposal. The InSight Platform is owned and published by Veolia.
“Log-In Credentials”: means the username and the password entered by any User to access and use the Services.
“Notification”: means any notification that is sent to a User in the course of using the InSight Solution or Water Footprint Solution.
“Personal Data”: has the meaning set forth in applicable law.
“Platform” means the InSight Platform or Water Footprint Platform that provides
access to the InSight Solution or Water Footprint Solution, as applicable, and as subscribed to by Customer pursuant to the Proposal.
“Prerequisite”: means any condition the Customer must achieve prior to a Service being performed as further defined in Article 5 hereof.
“Proposal”: means the business and technical proposal whereby Veolia proposes the InSight or Water Footprint Services, as applicable, for subscription to the Customer including but not limited to a quote, order form, statement of work, or any amendment thereof or update thereto.
“Reports”: any memoranda, data, recommendations, calculations, measurements, estimates, notes, certificates and other material prepared by Veolia and provided to the Customer or automatically produced by the Platform in the course of performing the Services, together with status summaries or any other communication from Veolia to the Customer in any form describing the results of any work or services performed.
“Service”: means the InSight Solution, Water Footprint Solution, or related service as subscribed by the Customer pursuant to the Proposal and performed by Veolia in accordance with the terms and conditions of this Agreement.
“Service Area”: means the geographical location where any Services will be performed, whether remotely or not; it comprises at least any Equipment and any related Connectivity Solution plus any relevant plants, structures, tanks, networks, buildings, rooms, closets, servers or other as the case may be.
“User”: means any natural person who is an employee or a representative of the Customer and is properly authorized by it for using the InSight Solution or Water Footprint Solution.
“User Account”: refers to the account of any User.
“User Content”: means any content posted, uploaded or published in any manner by any User on or through the InSight Solution or Water Footprint Solution, including but not limited to any and all comments filled by any User in open field(s) or in any room dedicated to that purpose, as well as any other content which may be provided by any User to Veolia.
“Water Footprint” or “Water Footprint Solution”: means Veolia’s cloud-based solution providing plant managers and sustainability leaders with plant-level environmental usage dashboards and project management tools related to water, energy, waste, and greenhouse gas emissions. Subscription to Water Footprint is governed by these General Terms and Conditions and the Proposal.
"Water Footprint Platform” means the cloud-based software solution which can be accessed via https://footprint.watertechnologies.com/ or any other URL as may be relevant, as well as all its databases and graphic, audio, visual, software and textual components. The Water Footprint Platform gives each Customer access to the Water Footprint Solution it has subscribed to pursuant to the Proposal. The Water Footprint Platform is owned and published by Veolia.
2. RESERVED
3. CONTRACTUAL DOCUMENTS
The Agreement is composed of the following contractual documents, including any appendices and schedules thereof:
* A commercial agreement signed by the Parties (if applicable);
* the Proposal; and
the present General Terms and Conditions of Service. In the event of any conflict, discrepancy or inconsistency, the terms of the aforementioned documents shall prevail in the descending order of priority in which they are listed hereinabove. The Parties acknowledge and agree that any attempt by the Customer to impose its own terms and conditions, for example by referring to different terms in any order for purchase of any Service shall be invalid, void and of no effect.
Any Proposal is deemed to refer, whether expressly or not, to the present General Terms and Conditions.
4. COMPLIANCE WITH CUSTOMER’S NEEDS
The Customer acknowledges and agrees that any Services provided by Veolia under this Agreement shall be for the Customer's use and benefit only. Any Services, including any produced Reports, will be performed by Veolia within the limits of the scope of work agreed upon with the Customer in the Proposal and where needed pursuant to the Customer's specific instructions or, in the absence of such instructions, in accordance with any relevant trade custom, usage or practice.
5. PREREQUISITES
As a condition to any Services being performed by Veolia, the Customer shall (the “Prerequisites”):
1. at all times own or have any other sufficient title to the Equipment (including where taken over) and any part thereof, including to any Equipment Data;
2. provide and maintain at all times a high-speed internet connection free of interruption (unless otherwise agreed to in writing between the Parties) plus supply of all required utilities (including electricity);
3. grant and maintain at all times access to its network and/or information systems to the extent reasonably required by Veolia to perform the Services;
4. at all times grant access to the Service Area, including to any Equipment and/or Connectivity Solution, in accordance with Section 6.1; and where applicable, have its Connectivity Solution properly set up and audited by Veolia as per Section 6.2 and maintained accordingly, without being misused or damaged in any manner;
5. have established and maintained at all times sufficient internal controls (technical and organisational) in order to minimise the risk and consequences of errors or breakdowns in both the Platform and Service provided by Veolia; and
6. furthermore fulfil any additional prerequisite set forth in the Proposal and/or in any applicable Specific Terms and Conditions.
Neither Veolia nor any Affiliate thereof shall have any liability vis a vis the Customer and the Customer shall indemnify and hold Veolia and any Affiliate thereof harmless from any consequences, including any damages, losses, liabilities or third party claims (including any reasonable costs and expenses such as costs of defence and law firms) which may arise from or be connected to any failure or delay from Veolia in performing the Services if any such failure or delay is caused by or attributable to a delay or default from the Customer in fulfilling any Prerequisite.
6. CONNECTIVITY SOLUTION
6.1. Access to the Customer premises and Service Area:
Upon first demand from any employee or representative of Veolia who may reasonably need to perform any action on any Connectivity Solution (including but not limited to any set up, operation, software maintenance or inspection thereof), the Customer shall at all times grant access to any relevant Service Area, including to any Equipment and/or Connectivity Solution, to any such employee or representative. Where the Customer has provided Veolia with any safety regulations applicable within any such Service Area, Veolia shall instruct such employees or representatives to comply with any such safety regulations.
The Customer shall take all required measures to prevent any non-authorized persons from entering any such Service Area and unless otherwise agreed to in writing with Veolia, shall not allow any person other than any such employees or representatives of Veolia to operate, alter, repair, relocate, interrupt, regenerate, adjust or tamper with any such Connectivity Solution (including its own personnel).
6.2. The Connectivity Solution set up and maintenance:
Unless otherwise set forth in the Proposal, the set-up of any Connectivity Solution within any relevant Service Area shall be performed as follows:
* where Veolia has supplied any such Connectivity Solution to the Customer, Veolia shall set up any such Connectivity Solutions or instruct the Customer how to proceed therewith; moreover, in such a case Veolia shall carry on any required maintenance of the software (and firmware as the case may be) of any such Connectivity Solution through regular updates applied via any available communication channel;
* otherwise, the Customer agrees that it shall comply with any specifications and requirements from Veolia with regards to any such Connectivity Solution (for both set-up and maintenance thereof).
In either cases, the Customer furthermore agrees to be entirely responsible for the perimeter security of any such Connectivity Solution.
Upon first demand from Veolia to check in any manner on the proper fulfilment of any Connectivity-Solution-related Prerequisite, the Customer shall grant access to any such employee or representative to any relevant Service Area and Equipment (including but not limited to any information, data or material they may reasonably require to).
The Customer shall hold Veolia harmless from any consequences of any damages to any Connectivity Solution in the Service Area unless such damages are directly and exclusively attributable to the negligent act or omission of Veolia, its employees or representatives.
6.3. Leased Connectivity Solution following expiry or termination:
Where the Customer leases any Connectivity Solution (or part thereof) from Veolia, the Customer shall:
* as soon as reasonably practicable following expiry or termination of the Agreement, dismantle and return any such Connectivity Solution to Veolia or, if not performed accordingly, agree to pay to Veolia all reasonable costs and expenses arising from the need for it to send competent operator(s) on-site to proceed to such dismantling and return; and
* in case any defect to the Connectivity Solution is detected by Veolia within 15 days from any such return, charge the Customer with the full price of the Connectivity Solution by an invoice which will become immediately payable upon receipt.
7. PLATFORM LIMITED LICENSE
7.1 Grant of the Limited License:
In consideration of the performance of its payment obligations by the Customer in accordance with this Agreement, Veolia hereby grants the Customer a limited, site-specific, non-exclusive, non-sublicensable and non-transferable license (the “Limited License”) to access and use through any User (i) the InSight Platform or Water Footprint Platform, as applicable, via the internet, in object code form only on a data as a service (“DaaS”) basis, solely for its own internal business purposes; and (ii) the Expertise Data provided in the course of performance of the Services, in any case for the internal business purposes of the Customer only and subject to any further conditions set forth in this Agreement, and the Customer hereby accepts such Limited License without any reservation.
The Customer acknowledges and agrees that (i) Veolia is the sole and exclusive owner of and has sole and exclusive title to any and all intellectual property rights related to the Platform, InSight Solution and Water Footprint Solution, and that (ii) no transfer or assignment whatsoever of any such intellectual property rights thereto is hereby contemplated or granted.
7.2 Obligations of the Customer as grantee of the Limited License:
Both Parties shall take any commercially reasonable security measures (both technical and organizational) required to prevent or mitigate any cyber-attack on or failure of its information system which may have adverse consequences or effect on the availability, functioning or performance of the Platform. Should any unauthorized access to or use of the Platform. come to its knowledge, the Customer agrees to notify Veolia of it as soon as practically possible.
Except to the extent required by any applicable law (and which cannot be excluded by mutual agreement of the Parties), the Customer agrees as material obligations not to:
* try to copy, modify, reproduce, create any derivative work, alter, create a mirror, republish, download, attach, transmit or distribute all or part of the components of the Platform that are the object of the Services in any way, in any medium, or by any means whatsoever;
* try to decompile, disassemble, perform any reverse-engineering or render comprehensible in any way all or part of the Services or the Platform outside the conditions prescribed by applicable law;
* access all or part of the Platform for the purpose of conceiving a competing application or service, or for any purpose other than the authorized purpose expressly set forth in this Agreement;
* access the Platform in the form of source code, decompile the relevant software or proceed to reverse engineering;
* try in any way whatsoever to suppress or override any technological protection measure, or use or manufacture with a view to selling or leasing, importing, distributing, renting, offering for sale or lease, promoting sale or lease or possessing for the purpose of private or commercial use any means to facilitate the unauthorized suppression or overriding of any security measures;
* unless otherwise agreed to in this Agreement, use the Platform, and/or the Services in order to provide services to third party/ies or grant sub-license on the Limited License, sell, rent, assign, allocate, distribute, display, disclose, commercially exploit or to make available the Platform in any way to any third party.
7.3 Infringement Warranty:
Unless otherwise stated elsewhere in this Agreement, Veolia warrants to the Customer that the Platform does not infringe any copyright, patent, trademark and/or trade secret of any third party.
All intellectual property rights, including any source code of the Platform, algorithms, databases, interfaces, brands, logos and trademarks, etc and any and all patents on technical solutions that form part of or are used in the performance of the Services, etc. are the exclusive property of Veolia (or any Affiliate thereof) and cannot be reproduced, represented or used in any manner whatsoever without the express prior written authorization therefrom.
Veolia shall hold the Customer harmless from any proven or alleged infringement or misappropriation claim or action by any third party with respect to the use of the Platform and indemnify and defend the Customer against all such claims, actions and expenses (including, but not limited to, the costs of the proceedings, reasonable attorneys' fees, court costs and any damages which it may have been ordered to pay by a court of competent jurisdiction); provided the proven alleged infringement or misappropriation does not result from: (a) any breach by the Customer of any of its obligations pursuant to the Agreement and/or a violation by the Customer of any applicable law or regulation unless that the Customer can prove that any such breach or violation has not caused the alleged infringement or misappropriation; (b) any use of the Platform by any person who is not a User; (c) any use of the Platform by any User which is in contradiction with these General Terms and Conditions, including but not limited to any User Content posted or published on the Platform which infringes, violates or misappropriates any third party rights; (d) any use of the Platform in conjunction or combination with any software, services or any product, data, item or apparatus that Veolia has not explicitly approved; (e) anything the Customer provides or designs including modifications, configurations, instructions, or specifications of the Platform unless the Customer can prove it has not caused the alleged infringement or misappropriation; (f) any failure from the Customer to use the latest release or version of the Platform (including any corrections or enhancements) or Service insofar provided by Veolia to it where such use would have prevented the infringement or misappropriation claim; and/or (g) use of or storage on the Platform not permitted by the Agreement unless that the Customer can prove that such use or storage has not caused the alleged infringement or misappropriation.
The application of the preceding paragraph is expressly subject to:
(a) the Customer providing Veolia with prompt written notice of such claim or action, including a written opinion concerning the claim or action setting forth a detailed explanation of its character;
(b) Veolia having the sole authority to exclusively control the defence and settlement regarding the claim; the Customer shall not assume any responsibility, nor discuss or conclude any agreement, settlement, or commitment concerning the claim or action without first obtaining the written agreement of Veolia; and
(c) the Customer timely providing reasonable cooperation as well as any information that may be requested by Veolia; subject to a reasonable prior notice, the Customer shall allow any employees of Veolia (or any representatives thereof) at reasonable intervals (based on reasonable advance notice) to have access to its facilities and to converse with its agents, directors, employees, representatives or advisors, and to consult any pertinent document and allow them to make copies for the purpose of evaluating the claim or action; and the Customer shall take every reasonable measure requested by Veolia in order to avoid, challenge, reach a settlement or defend against the claim or action.
The provisions contained in this Article 7 survive the expiry or termination for whatever cause of this Agreement provided any such claim or action has been brought to Veolia prior to any such expiry or termination.
8. ACCESS TO THE PLATFORM AND USE OF USER ACCOUNT
8.1. Required Information:
Following written acceptance of any Proposal, the Customer shall timely provide Veolia with any information required in the Proposal, including but not limited to any information related to the Equipment or the required User registration on the Platform.
The Customer is responsible that any such information is at all times true, accurate, representative, complete in all respects and not misleading in any manner. Therefore the Customer shall timely notify Veolia whenever any update, addition or correction thereof is required and, if the Customer fails to do so, Veolia may temporarily suspend the Customer’s access to and use of the Platform and/or the provision of its Services in accordance with Section 21.1.1.
8.2. Notifications setting:
The Platform invites the Customer (through its Users) to manage its Notifications regarding the Platform. Subject to the subscription made by the Customer as per the Proposal, each User may choose (i) on which device(s) to receive Notifications and (ii) the type and frequency of any such Notifications. The Customer shall be responsible for any such choice made respectively by its Users.
The Customer acknowledges and agrees that Veolia shall not be liable in case of damage arising from its User’s failure to take into account any Notification or from the absence of Notification pursuant to the Customer’s configuration leading to less frequent Notifications and/or fewer channels. Furthermore, the Customer acknowledges and agrees that the Notifications must be considered only as a guidance and shall in no event be the sole ground for any action from or decision made by the Customer on any Equipment.
9. OBLIGATIONS OF THE CUSTOMER
9.1 The Customer hereby agrees to strictly adhere to these General Terms and Conditions and shall procure the same from any User. In addition to the obligations arising from such strict adherence to the General Terms and Conditions, the Customer agrees as material obligations:
(a) not to grant access to the Platform to any User otherwise than on a “need-to-know” basis;
(b) to grant access to the Platform only to those Users who (i) have sufficient authority and power to act on behalf the Customer; and (ii) when required, will log in to the Platform and accept the General Terms and Conditions without any reservation (as those are updated or amended from time to time); and
(c) to immediately and without delay deactivate any access to the Platform and close any Account of any User who ceases to be an employee or a representative of the Customer;
(d) to issue and implement internally a clearance policy aimed at defining the list of its Users and the conditions of their access and use in strict accordance with the Terms of Use and this Agreement; and
(e) to be responsible for the strict observance at all times by any User of any obligation of these General Terms and Conditions.
9.2 Furthermore, the Customer shall respect the rights of third parties and comply with any and all applicable laws and regulations. In particular and as further set forth herein, the Customer shall not use, and shall procure no User uses the Platform and/or the Services in a manner which is illicit or illegal under any applicable law whatsoever or violates or misappropriates the rights of any third party.
9.3 In addition to the Prerequisite obligations set forth in Article 5, the Customer shall also comply at all times with the following material obligations in order to enable the proper and timely performance of the Services by Veolia:
* cooperate with Veolia in any and all matters arising out of or connected to the performance of the Services or the functioning of the Platform as the need may be;
* appoint a main contact person with sufficient authority to provide Veolia with any and all instructions or information it may need from the Customer to perform the Services; make regular backups of its own data, including of the Equipment Data;
* have any Users completing any training program recommended by Veolia before making any usage of the Platform or the Services;
* not disclose to Veolia (including its Users, agents, sub-contractors and employees) any data, information, sample and/or related document which is not true, accurate, representative, and complete; the Customer further acknowledges that for the purposes of performing the Services, Veolia will rely on any such information, data, samples or other related documents and materials as provided by the Customer, without having vis a vis the Customer any obligation to confirm or verify the accuracy, representativity or completeness thereof (unless otherwise explicitly stated in the Agreement);
* grant any Users access to the Platform in a timely manner and at no additional cost to Veolia;
* provide any relevant instruction, feedback or information requested by Veolia in a timely manner;
* provide Veolia (including its agents, sub-contractors and employees) with access to the Equipment as well as to any other relevant premises as may be reasonably required for the performance of the Services;
* prior to Veolia accessing any such Equipment or premises, inform Veolia of all applicable health and safety rules and regulations and other reasonable security requirements that may apply;
* notify Veolia promptly of any risk, safety issues or incidents whatsoever which may affect in any manner the performance of the Services; the Customer being at all times responsible for compliance with any health and safety laws and regulations applicable within the Service Area, the Customer shall in particular equip any Equipment included within the Service Area with any safety measures required to protect it against overload and/or inappropriate use;
* obtain and maintain any and all licenses, permits, and consents required to comply with any applicable legislation and/or regulation;
* not use any Reports from Veolia in a misleading manner and only distribute any such Reports in their entirety except for internal diffusion within the Customer’s group of companies;
* not publish, distribute or disclose in any manner the content of any Reports (including of any extracts, excerpts or parts thereof) without the prior written consent from Veolia in each instance (such consent not to be unreasonably withheld);
* not make, whether directly or not, any advertising, promotional material and/or statement which may give any false, incomplete or misleading impression to any third party concerning the Services performed by Veolia;
* maintain the Connectivity Solution in good operating conditions and ensure the cybersecurity and safety of its own information system up to the Connectivity Solution (included).
9.4 Should the Customer fail to comply (in whole or in part) with any of its obligations under Sections 9.1 to 9.3 hereof, Veolia may either temporarily suspend the Agreement in accordance with Section 21.1.1 or terminate the Agreement at the Customer’s sole costs and expenses. For greater certainty, in any such case, the Customer shall remain liable to pay to Veolia any sum owed prior to such suspension or termination.
10. DATA AVAILABILITY AND PRESERVATION - EXTERNAL SOURCES
10.1 Availability of data:
10.1.1. Equipment Data:
Subject to the Customer performing at all times its obligations under Article 5, Veolia shall do its best efforts to make the Equipment Data - as is collected via the Connectivity Solution - available on the Platform.
The Customer is at all times responsible for the accuracy, completeness, lawfulness and timeliness of any Equipment Data as provided to Veolia.
10.1.2. User Content:
Subject to the Customer performing at all times its obligations under Article 5 and complying with any obligation arising out of or connected to Section 9.1, Veolia shall do its best efforts to make the User Content available on the Platform.
The Customer is at all times responsible for the accuracy, completeness, lawfulness and timeliness of any User Content.
10.1.3. Expertise Data:
Any Expertise Data from Veolia comprises aggregated data as analyzed by Veolia and may be used by the Customer for the purposes of (i) benchmarking the functioning of its own plant and Equipment and (ii) understanding the status of its system, performance or as basis for optimization. In no event, any Expertise Data shall serve as an exclusive or conclusive basis for the Customer to make any decision which may have a material impact on the then-current setting, functioning or operation of any Equipment.
10.2 Preservation of Equipment Data:
The Customer acknowledges and agrees that Veolia is under no obligation to make or secure in any manner any back-up of the Equipment Data nor to store any such back-up on the Platform. Veolia hereby recommends the Customer to secure any such back-up (including by storage on the Customer's PLC and SCADA systems where applicable) in accordance with the industry standards.
Notwithstanding the foregoing, historic Equipment Data may be available through the Platform for a limited period of time in accordance with Customer’s subscription for Services.
10.3 Use of external sources:
For those Services which rely on the availability of certain sources of data, the Customer acknowledges and agrees that the performance of the related Services may be interrupted or discontinued, in whole or in part, when any such sources become unavailable for reasons independent of the will of Veolia (including if the terms of use of the API of any social network evolves in a manner which prohibits its use by the Services).
Should the Customer wish to link the Services with external professional databases, it shall be exclusively responsible for any access to or use of any such database. In such a case, Veolia acting only on behalf of the Customer, The Customer shall (i) represent and warrant to Veolia that it has any and all required and valid rights to access and use any such database, (ii) provide the identifiers to link the Services to the external professional database providing data to analyze, and (iii) defend and hold Veolia harmless from and against any and all consequences, damages, losses or claims resulting from the use of this external professional database by the Customer.
11. FEES AND PAYMENT
In consideration of the performance of the Services, the Customer shall pay in a timely manner to Veolia any and all fees, charges or monies as specified in an executed commercial agreement between Customer and Veolia. If the commercial agreement is silent as to payment terms, or if Customer does not have a signed commercial agreement with Veolia, the following payment terms in this Section shall apply.
Customer shall pay in a timely manner to Veolia any and all fees, charges or monies specified in the Proposal or elsewhere in this Agreement (as it may be amended from time to time).
Unless otherwise specified in the Proposal, any and all fees, charges or monies payable to Veolia pursuant to the Agreement shall be paid by the Customer in U.S. dollars within thirty (30) days of issuance of the related invoice. Unless otherwise specified in the Proposal, no payment obligation is cancellable and all paid amounts are non-refundable, except for amounts paid in error that are not actually due under this Agreement. The fees paid by the Customer are exclusive of all applicable taxes, levies, or duties.
Unless otherwise specified in the Proposal or a signed commercial agreement, Veolia may, in the event of a default of payment by the Customer, apply the interest penalty of 1.5% or the maximum amount allowed by law, whichever is less. Interest penalties are due on the day following the date of settlement without a reminder being necessary. Where settlement conditions for late payment are agreed upon by the Parties, such as payment in several instalments, default on one single payment shall render payable the entirety of the debt. It shall also entail the immediate suspension of the benefits and services under the Agreement while the payment is outstanding.
Any payment obligation arising from this Article 11 is to be considered as a material obligation. Unless otherwise stated herein, neither termination, whatever the cause, nor expiry of this Agreement shall release the Customer from any of its obligations laid down in this Article 11, including any obligation to pay that may have raised prior to the date of any such termination or expiry.
12. INTELLECTUAL PROPERTY
Unless otherwise expressly agreed to in the Proposal or stated in Article 7 and/or in the following provisions of this Article 12, this Agreement shall not entail any transfer of ownership, interest in or title to any intellectual property rights or data of either Party to the other.
12.1. Property of the Customer:
(i) The Customer shall retain all right, title and interest (including any and all intellectual property rights) in and to both the Equipment Data as collected by Veolia and the User Content.
(ii) Notwithstanding the foregoing, the Customer hereby grants to Veolia a non-exclusive, worldwide, royalty-free right to use, copy, display, store, transmit, modify, create the Equipment Data and the User Content for the purposes of creating any Deliverables, including any derivative work, from any such Equipment Data and/or User Content and more generally to the extent required to perform, whether directly or not, any of the Services to the Customer and any of its obligations arising out of the Agreement. Any such licence is granted for the term of the Agreement or for the period of protection of the related intellectual property rights whichever occurs last.
(iii) In addition to the foregoing, the Customer hereby grants to Veolia a non-exclusive, worldwide, royalty-free right to use, reproduce, display, modify, edit, translate and disclose any data from the Customer, including but not limited to the Equipment Data and the User Content, in whole or in part, on all media and using all means, disclose it to all third parties and for all purposes (commercial or otherwise) provided it is on a no-name basis and for the purposes of the improvement, enhancement, enrichment, operation and promotion and supply of the Platform and/or the related Services. Any such licence is granted for the term of this Agreement and for an additional period of twenty (20) years following the expiry or termination of the Agreement or for the period of protection of the related intellectual property rights, whichever occurs last.
(iv) The Customer is responsible for any use of the Platform by any User and it shall at all times cause any such User to comply with these General Terms and Conditions. The Customer shall take any measures required to control that its use of the Services (including by way or posting or publishing of any User Content) is at all times compliant with its own privacy policies and all applicable national and international laws, regulations and conventions, including, without limitation, those related to data privacy and data transfer, international communications, and technical or personal data export.
12.2. Property of Veolia:
This Agreement, including by way of performance of the Services set forth herein, does not convey to the Customer any intellectual property rights, including but not limited to any rights under any patent, trademark, copyright, or trade secret, in any such Services and/or in the Platform other than those granted with the Limited License under Article 7.
Subject to the foregoing, Veolia reserves all rights, title and interest in and to any intellectual property right arising out of or connected to this Agreement and no transfer of ownership of or title to or interest in any such rights is hereby contemplated or achieved. The Customer hereby acknowledges that the Platform and all of its components (which includes without restriction any texts, graphics, logos, images, videos, trademarks, names, designs, software and databases not originating from Customer - including from its Users) are the exclusive property of Veolia and that no transfer of ownership of or title to or interest in the Platform or its components is hereby contemplated or achieved (otherwise than as expressly set forth in Article 7).
12.3. Third-party software:
The proper functioning of the Platform may require the use of some third-party software in addition to the Platform itself.
The Customer acknowledges and agrees that (i) any of its Users shall adhere by any relevant terms and conditions of use of any such third-party software as the case may be, (ii) any such third-party software may be used exclusively in connection with the Platform, (iii) it will own no independent rights of any kind to any such third-party software, (iv) Veolia will assume no responsibility for any bug, error or non-conformity in any such third-party software which is provided “As Is”, except that Veolia hereby guarantees that it may be legally used by the Customer and at no additional cost to the Customer provided said Customer complies at all times and in all respects with the above mentioned terms and conditions of use.
The provisions contained in this Article 12 shall remain in force for a twenty (20) year-period following the expiry or termination for whatever cause of this Agreement.
13. LIABILITY
13.1. Exclusions of liability:
To the maximum extent permitted by law, Veolia shall not be responsible for the following:
(a) any use of the Platform by any User which contravenes and/or causes any breach from the Customer to its obligations pursuant to this Agreement;
(b) any temporary or provisional unavailability of the Platform (including poor or deteriorated performance thereof) resulting from any required technical maintenance operations or interruptions or from the availability of the internet network for reasons independent from Veolia;
(c) any loss or damage which may be caused by viruses or other malicious code arising from the use of the Platform; it being noted that the Customer remains responsible for the software protection of any of its Users; and/or
(d) any act or omission (including negligence, either gross or not, and willful misconduct) of the Customer which may be regarded as a default in performing any obligation, whether material or not, or a breach of contract pursuant to this Agreement.
To the maximum extent permitted by law, Veolia shall not be liable, whether in contract, tort (including negligence), for breach of a statutory obligation or otherwise, for any any indirect, special, consequential, exemplary and/or punitive damages, including for any loss of profit, loss of production, loss of contract, loss resulting from Equipment or plant shutdown, loss of output, pure financial loss, loss of revenue, loss of chance, loss of data, data corruption or loss of use of data.
13.2 Limitation of liability:
The total aggregate liability of Veolia, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising out in connection with the Agreement shall not exceed one hundred (100) percent of the total amount of fee paid or payable by the Customer in consideration of the grant of the Limited License (or namely DaaS Fee as per the Proposal) during the twelve months preceding the event that gives rise to any such liability.
13.3. Liability vis a vis third parties:
With no limitation, the Customer shall defend, indemnify and hold Veolia harmless without any limitation against any claims brought against it (or any Affiliate thereof) by any third party (allegedly) as a result of any breach by the Customer of any of its obligations arising from or connected to this Agreement, including but not limited to any breach of Sections 9.1 to 9.3.
The provisions contained in this Article 13 shall remain into force for five (5) years following the expiry or termination for whatever cause of this Agreement.
14. WARRANTIES
14.1 Mutual representations and warranties:
Each Party represents and warrants to the other Party:
* that it has the capacity and the authority to enter into the Agreement, and that over the course of execution of the Agreement it shall procure and/or maintain all authorizations that may be necessary for the discharge of its obligations;
* that it holds and will maintain for the duration of this Agreement any intellectual property rights necessary for the performance of its herein obligations;
* that it will execute its obligations in relation to the Agreement pursuant to all applicable laws in force while demonstrating diligence and reasonable competency;
* that it will not do or fail to prevent anything that would lead the other Party into a violation of any law or regulation in force; and
* that in no event it will not defame or disparage the other Party.
Each Party acknowledges and agrees that any partial, incorrect or false representation or warranty with reference to the foregoing representations and warranties by it shall constitute a material breach of this Agreement.
14.2 Performance of the Services by Veolia:
In relation to the performance of the Services, the Customer acknowledges and agrees that:
(i) no performance of any Service is guaranteed by Veolia unless all Prerequisites have been fulfilled at all times in accordance with Article 5;
(ii) Veolia does not warrant to the Services will achieve whatever specific result;
(iii) the Services, including the Platform, are tools and support systems which are intended to assist the Customer in monitoring and optimizing the operation of its Equipment; therefore, Veolia strongly recommends any Customer to establish any sufficient internal controls and monitoring processes (both technical and organizational) required to minimize the risk of occurrence and the potential consequences of any errors or breakdowns in the Platform and/or the Services;
(iv) the Platform was not designed and/or developed for the purpose of satisfying any individual requirements and/or needs of the Customer; therefore, the Customer hereby acknowledges that the Proposal meets its needs and requirements; and
(v) Veolia does not abridge, abrogate or undertake to discharge any duty or obligation of the Customer to any other person or any duty or obligation of any person to the Customer.
The Customer furthermore acknowledges and agrees that any reliance on any Report shall be limited to the facts and representations set out in any such Report which represent Veolia’s review and/or analysis of facts, information, documents, samples and/or other materials in existence at the time of the performance of the Services only. The Customer acknowledges and agrees that it is responsible for acting as it sees fit on the basis of any such Report. Neither Veolia nor any of its affiliates or their respective officers, employees, agents or subcontractors shall be liable to Customer nor any third party for any actions taken or not taken on the basis of any such Report.
Subject to the foregoing, Veolia guarantees that the Platform will generally function as described in the Agreement, in particular in the Proposal, but cannot guarantee that the Services are free from errors or non-conformities or will work without interruption. Veolia will do all commercially reasonable efforts to make the Platform available at all times and to correct any functional or operational error that is brought to the attention of Veolia; therefore, the Customer hereby acknowledges and agrees that Veolia does not guarantee, however, that the Platform or the Services will work without interruption or free from any error or non-conformity.
15. WARRANTY DISCLAIMER
UNLESS OTHERWISE STATED ELSEWHERE IN THIS AGREEMENT AND EXCEPT AS PROVIDED FOR BY ANY APPLICABLE LAW, THE SERVICES ARE PROVIDED BY VEOLIA “AS IS” AND VEOLIA MAKES NO WARRANTIES OF ANY KIND WHATSOEVER TO THE CUSTOMER IN RELATION TO THE PERFORMANCE OF THE SERVICES, WHETHER STATUTORY OR CONTRACTUAL, EXPRESS OR IMPLIED, ORAL OR WRITTEN OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PERFORMANCE OR MERCHANTABILITY OR NON-INFRINGEMENT (EXCEPT AS PROVIDED FOR IN SECTION 12.3 HEREOF), OR WARRANTIES ARISING BY CUSTOM, TRADE USAGE, PROMISE, EXAMPLE OR DESCRIPTION, ALL OF WHICH WARRANTIES ARE EXPRESSLY DISCLAIMED BY VEOLIA AND IRREVOCABLY WAIVED BY THE CUSTOMER.
16. PRIVACY AND PERSONAL DATA PROTECTION
Either Party may have to process personal data of employees or representatives of the other Party for the purposes of the Services being properly performed in accordance with this Agreement. With regards to the personal data of any User, the Customer acknowledges and agrees that any such processing will be performed in accordance with the Veolia privacy policy at www.watertechnologies.com/privacy-policy-notice.
17. CONFIDENTIALITY
Unless otherwise expressly set forth in this Agreement, in particular under Article 12, the Parties shall neither use nor disclose to any third party (with the exception of its Users, employees, agents, consultants and/or representatives on a “need-to-know” basis) any Confidential Information unless for the purpose of performing any obligation under this Agreement.
Any such confidentiality obligations shall not apply to the entirety or to any part of the information which:
* is or was made public other than by any fault or breach of the receiving Party;
* was already lawfully held by the receiving Party before it was disclosed by the disclosing Party;
* is lawfully disclosed to the receiving Party by a third party free of any obligation of confidence to the disclosing Party at the time of its disclosure;
* is independently developed by the receiving Party, without reference to or use of such information; and/or
* is required by law, by a court or governmental or regulatory order to be disclosed; provided the receiving Party provides the disclosing Party with prompt written notice of such subpoena or governmental order so that the disclosing Party may (at its expense) seek a protective order against such disclosure.
Each Party acknowledges and agrees that any unauthorized use or disclosure of any such Confidential Information may seriously harm the interests of the other Party. In such a case, the defaulting Party acknowledges and agrees that the non-defaulting Party may have grounds to (i) institute any legal proceedings it may consider relevant against the defaulting Party and all fellow offenders or accomplices, and (ii) claim for damages compensation where the confidentiality obligations set forth in the first paragraph of this Article 17 have been breached in any manner whatsoever.
The provisions contained in this Article 17 shall remain in force for a five (5) year-period following the expiry or termination for whatever cause of this Agreement or for any given Confidential Information until it enters into the public domain in some way other than by a breach of the receiving Party. By derogation to the foregoing, any Confidential Information which qualifies as “trade secrets” shall be kept confidential until such time as it enters the public domain in some way other than by a breach of the receiving Party.
18. FORCE MAJEURE
Neither Party is responsible for delay or failure to perform its obligations (except payment obligations in accordance with Article 11) to the extent caused by events beyond its reasonable control including an attack by hackers, unavailability of any equipment, supplies, spare parts, equipment owned by Customer or anyone else; the blocking of means of transport or supply, war, riot, earthquakes, fires, storms, floods, lightning, epidemics, quarantine or restrictions; and interruption, suspension, reduction or disturbance of electricity or other or any interruption of electronic communications networks. The affected Party shall make commercially reasonable efforts to mitigate the effects of the force majeure event.
In the event that the delay of performance of any material obligation of a Party lasts for more than two (2) months, the Agreement may be terminated at the initiative of either Party, without any right to compensation on either side as a result of such delay or termination.
19. UNFORESEEN CIRCUMSTANCES
Should any unforeseen circumstances (at the date of entering the Agreement) other than force majeure make the performance of this Agreement excessively onerous for either Party, any such Party may request the other Party to renegotiate in good faith the terms and conditions of the Agreement.
20. INSURANCE
The Customer shall subscribe and maintain, for the duration of the Agreement, an insurance policy coverage which is sufficient with regards to the risks arising from, related or connected to the performance of the Services, such as any bodily injury, material or immaterial damage caused by the Customer or to any third party, agent or property thereof, including any legal compliance risks (noncompliance with regard to applicable regulations). Veolia represents and warrants that for the purpose of performance of the Services, it is and will remain properly covered by insurance in Veolia’s discretion.
21. SUSPENSION AND TERMINATION
21.1. Circumstances for suspension or termination:
21.1.1. Suspension:
Veolia may suspend the Agreement without liability to the Customer at anytime in the following cases:
(a) without any prior notification
(i) if the Customer has breached any of its herein material obligations and there is an urgent need to remedy such breach for the sake of the performance of the Services; or
(ii) if any action or omission from the Customer endanger and/or put at risk the security or the functioning of the InSight Platform or the performance of the Services; provided that in either case any such suspension (including the reason for it) is brought without delay to the attention of the Customer by registered letter with acknowledgement of receipt; or
(b) following a notification to remedy any other breach of its obligations under this Agreement, whether material or not, which the Customer has left unremedied (in whole or in part) after fifteen (15) days following receipt thereof.
21.1.2. Termination:
(a) Without affecting any other right or remedy under this Agreement, either Party may terminate the Agreement with immediate effect by giving written notice to the other Party if the other Party commits a material breach of the Agreement where that breach is irremediable or, if such breach is remediable, where the Party in breach fails to remedy the breach within a period of fifteen (15) days after being notified in writing to do so.
(b) Veolia may terminate the Agreement if the Customer is unable to pay its debts or becomes insolvent or an order is made or a resolution passed for the administration, winding-up or dissolution of the Customer (otherwise than for the purposes of a solvent amalgamation or reconstruction) or an administrative or other receiver, manager, liquidator, administrator, trustee or similar officer is appointed over all or any substantial part of the assets of the Customer or the Customer enters into or proposes any composition or arrangement with its creditors generally or any analogous event occurs in any applicable jurisdiction.
(c) Either Party may terminate the Agreement for force majeure in accordance with the provisions of Article 18.
21.2. Consequences of termination:
Upon termination of this Agreement and unless for those provisions which are explicitly meant to survive any such termination, all rights granted to the Customer pursuant to or in connection with the Agreement shall immediately cease; and the Customer shall destroy any and all documents or materials, whether containing Confidential Information or not, which has been transmitted or disclosed to it by Veolia during the term of the Agreement.
Unless where the Agreement is terminated due to breach exclusively attributable to Veolia, the Customer shall immediately pay all amounts payable to Veolia in respect of all Services that have been provided by Veolia and for the remaining term of the Agreement.
For greater certainty, the provisions of articles 7 (Limited License), 11, (Fees and Payment), 12 (Intellectual Property), 13 (Liability), 16 (Personal Data) 17 (Confidentiality) and 27 (Applicable Law and Competent Jurisdiction) shall survive expiry or termination for whatever cause of the Agreement.
21.3. Reversibility:
Upon request from the Customer, Veolia shall make raw Equipment Data available to Customer in accordance with applicable law.
22. COMPLIANCE WITH LAWS AND POLICIES
Each Party shall comply with any and all laws and regulations (as they may evolve from time to time) which may apply to it in performing its herein obligations, including obtaining at its own costs any applicable licenses, registrations, permits and approvals required for such purposes.
In particular, each Party shall at all times during this Agreement comply with:
* any applicable laws, statutes, regulations, and codes relating to any applicable anti-corruption or anti-bribery laws and regulations, the US Foreign Corrupt Practices Act, the UK Bribery Act or any similar applicable legislation, and/or any applicable export control laws and regulations of any jurisdiction to which any such Party is subject to, including, without limitation, obtaining any necessary export or re-export consent from the U.S. Department of Commerce, Export Controls Division-Foreign Affairs and International Trade Canada, (the “Relevant Requirements”); and
* any anti-bribery, anti-corruption and ethics policies of Veolia, as may be updated from time to time (the “Relevant Policies”). Each Party represents and warrants that neither it nor any of its directors, officers, or employees:
1. has missed or will miss to disclose any relationship or affiliation with any foreign government official or any family member of any foreign government official it may have to;
2. has not been and will not be convicted of or pled guilty to an offense involving fraud, corruption, or moral turpitude, and is not now listed by the government or agency of any country or as debarred, suspended, proposed for suspension or disbarment, or otherwise ineligible for any government procurement programs;
3. has not and will not (directly or through an intermediary) give or offer to give, agree to give, authorize, solicit, or accept the giving of anything of value, including a political contribution or charitable donation, or grant any advantage or gift to any person, company or undertaking whatsoever including any government official, representative or employee, political party official, candidate for political office, person holding a legislative, administrative or judicial position of any kind for or on behalf of any country, public agency or state owned company, official of a public national or international organisation, for purposes of corruptly influencing any such person in his/her official capacity and/or rewarding or inducing such person to improperly perform a relevant function or activity and/or use his/her influence to assist either Party in obtaining or retaining business, or to gain any advantage in the conduct of business for either Party or to benefit either Party or any other person in any way, and will not otherwise violate the Relevant Requirements and Policies.
Each Party shall have and maintain in place for the duration of this Agreement sufficient policies and procedures to ensure compliance with any such Relevant Requirements and Policies and will enforce them where appropriate.
Each Party furthermore represents and warrants ensure that any each of its suppliers, agents, subcontractors and its Affiliates which perform services or provide goods in connection with this Agreement do so only on the basis of a written contract which imposes on and secures from such persons terms equivalent to those applicable pursuant to this Agreement. Each Party agrees to be responsible for the observance and performance by such persons of the relevant terms.
Each Party acknowledges and agrees that any breach with reference to the foregoing obligations as well as any partial, incorrect or false representation or warranty with reference to the foregoing representations and warranties by it shall constitute a material breach of this Agreement and that it shall promptly notify any such breach to the other Party within a reasonable time. Moreover, if either Party notifies the other that it has reasonable grounds to believe that it has committed any such breach, that Party may suspend performance of this Agreement without notice for as long as it considers it necessary to investigate the relevant conduct without incurring any liability or obligation to that other Party for such suspension; in such a case, the Parties shall take all reasonable steps to prevent the loss or destruction of any documentary evidence in relation to the relevant conduct. Should any breach be actually constituted, then the non-breaching Party may immediately terminate this Agreement without notice and without incurring any liability and the breaching Party shall, to the maximum extent permitted by law, indemnify the non-breaching Party for any losses, damages, or expenses it may have incurred or suffered as a result of or in connection to such breach.
23. APPLICABLE LAW AND COMPETENT JURISDICTION
The construction, validity and performance of this Agreement and all non-contractual obligations arising from or connected with this Agreement shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles thereof.
In the event of a dispute between the Parties which arises out of or is connected with the interpretation, performance or termination of the Agreement, including any contractual document forming part thereof, the Parties shall endeavour to reach an amicable settlement. To that end, the Parties shall submit their dispute, to a member of their respective senior management who shall endeavour to resolve the submitted issue within sixty (60) days following initial submission by any Party.
The Parties agree that, should the Parties fail to reach any such amicable settlement within such sixty (60) day-period, any such dispute (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the federal or state courts in Philadelphia County, Pennsylvania to which jurisdiction is expressly conferred, including in case of defendant plurality or judicial warranty request, including in the event of emergency or protective procedures, in summary proceedings or by request. In this respect, the parties irrevocably waive any claim that the aforementioned courts are not a convenient forum for any such suit, action or proceeding.
The Parties expressly acknowledge and agree that any such litigation shall be engaged within one (1) year following the occurrence of the event giving rise to said litigation, otherwise it shall be time-barred.
24. ADDITIONAL INSIGHT AND WATER FOOTPRINT TERMS.
24.1 Use: Customer agrees to use the Equipment only in accordance with Veolia's instructions and shall only use Veolia approved chemical products in connection with the Equipment. To the extent that Customer fails to do so, Customer hereby agrees that any and all applicable warranties for the Equipment and Services, including, but not limited to, any accuracy or performance guarantees shall be waived.
24.2 Data Rights: The Parties acknowledge that in performance of the Services, Veolia will be collecting data from Customer relating to Customer's processes, materials, Equipment and other information including Equipment Data (collectively, "Data"). Customer hereby consents to the collection of such Data by Veolia. The following provisions will apply to Data.
24.3 Custodian: Veolia will be custodian of the Data. Veolia will store and maintain the Data in a secure manner and logically separate from data belonging to other customers consistent with industry standards. Data will be stored and maintained by Veolia during the term of any agreement with Customer. However upon termination of the same, Veolia may delete data in accordance with its then standard business practice. Periodic back-ups of Data will be maintained as necessary for Veolia to perform its obligations herein. Veolia may store such information in any location and in such a manner as it deems appropriate in its sole discretion in accordance with reasonable commercial practices.
24.4 Veolia Access: Veolia will restrict access to Data to those employees, agents and contractors of Veolia with a need to know. In addition to accessing Data through computers, tablets, and smartphones , such employees, agents and contractors may access Data through computer monitors disposed in monitoring laboratories or control rooms at sites operated by or on behalf of Veolia. Access by such individuals on behalf of Veolia to stored Data shall be controlled through individual user names and passwords consistent with Veolia's information technology policies and procedures. Access by such individuals on behalf of Veolia to displayed Data on monitors shall be restricted through controlled access or other reasonable security measures determined by Veolia in its sole discretion.
24.5 Customer Access: Veolia may provide access to Customer to Data during the period which Data is stored. For individual access, Customer shall provide a request for authorization for each individual requesting such access. Authorized personnel of Customer shall be issued a unique User ID and password that identifies and may be used by only a single user. All requests for access shall be through an officially approved and documented process of Customer. Veolia shall use reasonable commercial efforts to provide user access to Customer in a timely manner. In the case that any employee or contractor no longer requires access or in the case where such employee or contractor is voluntarily or involuntarily terminated, Customer shall notify Veolia immediately at which time such User ID will be disabled and access terminated. Veolia shall not be liable for any access by individuals based on whole or in part by the failure on the part of Customer to provide timely notice of restrictions on or termination of access. Upon reasonable request by Customer and to the extent technically feasible or practical, copies of some or all of Customer's Data shall be transferred to Customer pursuant to mutually agreed upon protocols, procedures and schedules. Moreover, reports that summarize Data may be developed from time to time and provided to Customer. Veolia shall be compensated on a time and materials basis for any such transfer or report generation. Customer acknowledges that much of wireless network security is controlled by 3rd party carriers or network vendors and Veolia shall not be liable for any security breaches based in whole or in part on services provided by such 3rd parties.
24.6 Rights to use Data: Customer shall have unlimited rights to use the Data for any purposes not inconsistent with this Agreement. Veolia may use the Data (1) for any and all purposes in furtherance of this Agreement; (2) for research and development and troubleshooting purposes; and (3) in the aggregate for statistical and other analysis, provided that in the case of (3) above, no information identifying Customer shall be associated with such analysis. Veolia may share Data with its affiliates, including its affiliates in other countries, for the purposes described above.
25.1 Entire Agreement:
The Agreement shall constitute the entire agreement between the Parties with respect to the performance of any Service and shall not be modified or rescinded, except in writing signed by both Parties. The provisions of this Agreement supersede all prior oral and written quotations, communications, agreements, and understandings of the Parties with respect to the subject matter of this Agreement. If any provision or part of the Agreement is found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable, then that provision will, to the extent required, be given no effect and will be treated as though it were not included without, as far as is possible, modifying any other clause or part of the Agreement and the validity or enforceability of the remaining provisions of the Agreement will not be affected.
25.2 Reference:
The Customer hereby grants Veolia the right to make use of its company name, logo and a sample message as “Model client” for purposes of public communication or commercial promotion at no cost to Veolia and publish testimonials provided the content and procedures for publication thereof have been mutually agreed between the Parties.
25.3 Evidence:
The Parties hereby agree to accept any electronic communication as a form of evidence, including but not limited to any e-mails, Notifications, connection logs, tokens or results provided by tracking and tracing tools of the InSight Platform. Any printout of these elements is considered to be authentic and binding between the Parties.
25.4 Severability:
Should any term or provision of this Agreement be found to be invalid or otherwise unenforceable, any such term or provision shall be deemed stricken and the remainder of the Agreement shall remain in full force and effect. Either Party having knowledge of the presumed non-applicability of any such term or provision shall promptly inform the other.
25.5 Assignment:
Veolia may transfer or assign any rights and obligations under this Agreement without Customer’s prior written consent.